FAQS

Contact Ms. Chloe 09190784530

alphastore.easyshopping@gmail.com

1PM - 5PM Monday to Friday

SHIPPING FAQS

1. Do you offer free shipping?

Yes! we offer free shipping for all items paid until further notice.

2. Who is your delivery service?

We partner with many couriers depending on your location, our courier might call you within the day of delivery so please make sure to have your registered mobile phone nearby in case they call. Our delivery service cannot promise a time period since they follow a route sheet within your area. Please bear with us.

3. How many times will they deliver my product?

Our delivery partner will attempt 2-3x before considering your order as cancelled. Once failed, your address and name may be included in the blacklist of COD.

4. How do I track my order?

Please contact Ms. Kaye 09190784530 for order updates and instructions. Please note that delivery in provinces and most remote areas especially in Mindanao can take more than 10 days.

5. I was delivered the wrong item.

Please contact Ms. Kaye 09190784530 . Send a video taken while opening the package as proof. Rest assured that we will do our best to correct any mistake.

6. How many days should I receive my order?

Cash on Delivery
Metro Manila : 3-5 Business Days
Provinces : 3-15 Business Days

Paid Order (Paypal, Gcash, Bank Deposit)
Metro Manila :3-5 Business Days
Provinces :3-15 Business days